Top 10 ways to create customer experience strategy
In today’s data-driven business environment, it is more important than ever for businesses to ... Read More
Business
Is Employee Experience = Customer Experience?
In today’s unpredictable and disruptive times, profitability and growth for businesses is crucial. ... Read More
Social Media Customer Service —Why is it important and what we can learn from the brands that rock the platform?
Customer Service — whether positive or negative, will have a long-term impact on a consumer’s buying decisions. ... Read More
Are Gen Z the real game changers?
Twenty five years ago, there were stories in popular magazines which had speculated on how millennials would change the world for the better. ... Read More